Terms & Conditions
Terms & Conditions (06/09/2024)
Applewood Rabbit Boarding Terms & Conditions
By making a booking with us you are automatically agreeing with all our Terms and Condition.
Therefore, please familiarise yourself by reading our full T&C’S Below
From time to time, we may tweak or update our terms and conditions it is therefore your responsibility to read them before making a booking.
IMPORTANT CONDITIONS WITH NO EXCEPTIONS
1.We will not board un-neutered male rabbits.
2. All-female rabbits must be spayed from 6 months of age unless discussed beforehand.
3. All bonded pairs or groups must be spayed and or neutered and living together for a minimum of 3 months with no issues. i.e., fighting
[If your rabbits have recently been spayed or neutered you need to let us know prior to boarding so that we can assess that they will be fit enough to board with us.]
4. We cannot board any pet within 21 days of having a general anaesthetic.
5. We cannot board any rabbit with a history of snuffles/ Pasteurella.
6. All rabbits previously diagnosed with E Cuniculi must take a 9-day course of Panacur prior to boarding.
7. If your rabbit arrives with medication and is or sick upon arrival and you have not informed/ discussed with us before arriving. Boarding will be refused and no refund will be given.
8. Rabbits that arrive with dirty, wet and or matted bottoms will be refused boarding or a charge will be applied if we have to de-matt and clean them.
It is your responsibility to check your rabbit over before bringing them to us for boarding.
9. We will not board rabbits that have absolutely no litter tray training.
10. Any dental work including tooth filing must be carried out at least 14 days prior to boarding.
11. We will no longer take bookings for single rabbits. We may board single house rabbits only in our indoor bunny room but this is subject to certain conditions and only available to existing customers. Please contact us to discuss this option before making a booking.
Emergency contact details.
Please supply a contact number of a trusted friend or relative that we can contact if we are unable to contact you directly in a medical emergency and that can also collect your rabbit if you are delayed [ this is imperative if you are travelling abroad and your flight is delayed as during busy periods, we may not have the spare accommodation to keep your rabbit until you are able to collect them. This is very important !!
Food
Please make sure you bring enough of your rabbits’ dry pellets/dry food or forage for the entire length of their stay. If not, you will be charged for the dry food we need to purchase/supply for your rabbits. [ we supply all the hay, healthy treats, and fresh herbs] If your rabbit is super fussy about food or hay please bring enough of their preferred food/ hay for the length of their stay.
PET CARRIERS
Pets must be transported to and from our premises in a suitable hard PLASTIC carrier, so it can be disinfected before being stored. We will need to use your pet carrier to and from any vet visits, to get your pet ready for the journey home, at checkout and if we need to evacuate for any reason. If you arrive with an inappropriate pet carrier and we must use one of our own carriers for any reason you will be charged a £5 disinfecting / cleaning charge for its use.
We will not accept carrier’s that are in the form of sport bag or rucksack types, cardboard boxes or DIY home made carriers these are not designed for rabbits and are not safe, despite what Amazon or the pet shop might suggest.
Rabbit Health & Our Requirements
We ask all owners to make sure their Rabbits are in good health before bringing them to Applewood Rabbit Boarding. This includes checking for dirty bottoms etc
The welfare of the rabbits at Applewood Rabbit boarding is of the utmost importance.
As such we cannot accept any rabbits that appear unwell on arrival.
If your rabbit becomes unwell or is on medication prescribed by your vet before you are due to board with us and needs to continue this while boarding with us, please contact us so we can discuss their requirements.
We now charge for administering medication at a cost of £1.50 for one medication per application orally or topical and 50 pence per additional medication per application.
PLEASE NOTE
ALTHOUGH WE ARE ABLE TO GIVE ORAL AND TOPICAL MEDICATION WE ARE NOT COVERED UNDER OUR BOARDING INSURANCE FOR PRE-EXISTING CONDITIONS.
PLEASE NOTE to comply with our boarding insurance we will need an email of authorisation from your vet to administer medication and or you must sign a waiver form on arrival.
We are not able to give any medications via injections.
We are not trained vets or vet nurses and therefore will not be liable for any eventuality when instructed by you the owner or the vet to dispense or apply any medications prescribed by a vet or any holistic or herbal remedy.
Vaccinations
All rabbits need to be up-to-date with all their vaccinations.
Please email a copy to us when booking or load a scan of your rabbits’ vaccinations onto your customer account through our booking portal.
Your rabbit must have the following vaccinations:
Nobivac Myxo Rhvd 1 along with Rhvd 2 {Filivac or Eravac]
Or the new single vaccine Nobivac Myxo Rhvd Plus
*These must be in date for the duration of their boarding and all boosters need to be given a minimum of 8 days before boarding to allow your rabbit time to recover from any side effects and allow your rabbit’s immunity to have developed.
FIRST TIME VACCINATIONS, OVERDUE BOOSTERS OR when having for the first time THE NEW 3 IN 1 NOBIVAC PLUS VACCINE MUST BE GIVEN 21 DAYS BEFORE YOUR PETS ARRIVAL DATE.
Following guidance from the MSD animal health [manufacturer of the Nobivac vaccines], any previous RHD2 vaccinations must be in-date when the new Nobivac plus 3 in 1 is given for the first time.
We have the right to refuse boarding if your pet’s vaccinations do not meet our requirements.
Payments
We require a 50% deposit to secure/confirm your booking and the remaining balance is due no less than 14 days before your check-in date.
Adding or reducing boarding days
Please contact us asap if you need to change your boarding dates.
Your boarding contract with us is active once you have paid your deposit and your booking has been confirmed by us.
Moving your dates or shortening existing bookings, may also incur an administration charge and if you have booked dates during our very busy periods e.g., school holidays and request to move them or reduce them at short notice this may be treated as a cancellation. [ Less than 4 weeks before boarding start date, you may lose your deposit, less than 2 weeks before boarding start date you will lose your deposit and may be liable to pay a percentage or the full amount of your remaining balance unless we are able to rent out your lodge for the dates you had previously booked]
If you require an extra day or more, please contact us asap. We will accommodate your request if we have availability, but this may not always be possible especially if we are fully booked or have limited space. You will be charged the full boarding rate applicable for all extra days.
We do not refund for unused days if you decide to collect your pet early or if you decide to drop off your pet later than your agreed drop off date.
Check-in and check-out Times
These are by appointment only and you will have chosen a time when you made your booking. Please make sure you stick to these times and let us know if you are running late, as we have other appointments and commitments booked in around your drop off and collection times.
Sickness & Veterinary care
Gut Stasis – is a medical emergency!
We often get asked by owners ” If my rabbit show’s signs of stasis / not eating please just give them recovery food or monitor them for 24hrs etc.
If we suspect your rabbit has stasis or early signs of, we will always encourage your bunny to eat by offering their favourite foods including herbs and treats.
Unfortunately, Gut Stasis is secondary to another issue – it maybe the stress of being in unfamiliar environment / away from home- but sometimes it turns out there is a medical reason behind it.
So, because we have a duty of care to your rabbit & in line with The Animal welfare Act 2006 (yes sections 4 & 9) off to the vets we go!
If your vets are local to us and they are open we will always endeavour to take them there. But if your vets are further away or not open, we will take them to our vet or an emergency out of hours vet.
Please see full details below:
If your rabbit becomes unwell during their stay with us and requires a visit to the vets and we are unable to take them to your registered vets:
We will take them to Companion care Vets in Burgess Hill. We use these Vets for our rabbits and they have two rabbit savvy vets, our vets are open seven days a week.
If your rabbit becomes unwell out of normal vet opening hours, we will take them to Coastways 24hr Vets in Brighton. or Medivet 24-hour Vets in Forest Row East Sussex.
Please note we now charge for vet visits at the following rates.
These are additional costs on top of your vet’s bill
£15 for a visit to our local vet’s Companion care in Burgess Hill and £15 per follow up visit.
If your registered vet is within a 5-mile radius of us we will endeavour to take your rabbit there this will be at a charge of £15 per visit with a mileage of cost of 75pence per mile for every mile over 2 miles one way
If we need to take your rabbit to the emergency out of hours vet the following charges apply as it is a long journey (one hour plus round trip excluding the time we need to spend there for the vet consultation).
The charges are £30 per visit, this covers our time and travel costs.
Please note out of hours vet consultations can be really expensive and can start from approximately £165 to £250 excluding any required medication or treatment.
Medication prescribed by Your Vet, Our vet, or the Emergency vet
Any medication prescribed by the vet for your rabbit will be administered at an extra cost of £1.50 for a single medication per application and 50p per additional medication per application. This does not include syringe feeding
Please note.
Due to the intensity and difficulty of Syringe feeding some rabbits, we no longer offer this service. If your rabbit needs syringe feeding, they will be taken to an appropriate vet where they will receive daily or 24hr nursing care until they are well enough to eat of their own accord. If the vet considers your rabbit is not sick enough to admit them to the vet practice, but they require syringe feeding and nursing care carried out by us we will charge £50 per 24hr period or £5 per syringe feed depending on the amount needed.
Rabbits that are showing signs or are diagnosed with a contagious disease will be quarantined at the vets where they will receive veterinary care at additional cost to you the owners.
We will of course make every effort to inform you or your emergency contact first if this is required.
We do not refund for any remaining boarding fees and you the owner will be liable for all vet fees, including cremation and any costs incurred by us while caring for your rabbit that is not included in your original boarding costs.
By boarding with us you as the Owner agree to settle all vet bills and Applewood Rabbit Boarding’s expenses before collecting your rabbits.
Our Liability
Unfortunately, rabbits can become sick and or die suddenly despite medical intervention and the best care. We will of course contact you immediately if this sad event happens to discuss your wishes.
In the event of this occurring Applewood, Rabbit boarding is released and accepts no liability.
COVID 19
The risk of cancellation due to coronavirus now must lie with the customer making the booking.
If you need to cancel your booking due to testing positive or because you need to self-isolate, you will need to reclaim any fees/deposits paid to us through your travel or pet insurance.
Please make sure you have the appropriate insurance in place when booking with us and that your pets boarding fees are covered. We will provide paperwork/invoices for this purpose should you need to claim from your insurance.
Cancellation Policy and payment terms
I understand that a deposit of 50% is required to secure my booking.
I understand that failure to pay my deposit in the time specified [ 3 days of deposit invoice being sent] that my booking will be automatically cancelled.
I understand that the balance of the booking is due no less than 14 days before arrival unless otherwise agreed with Applewood Rabbit boarding.
Applewood Boarding’s cancellation policy
If you need to cancel your booking or move your boarding dates to another time, please contact us ASAP by email. contact@applewoodrabbitboarding.co.uk
All cancellations will incur a £30 administration charge plus any Stripe payment charges we have incurred for online payments. This is to cover our time taken in sending emails processing your booking, checking vaccinations and processing any refunds. [ This is applicable once you have received your invoice regardless whether you have paid your deposit/ full balance or not.]
Moving your dates or shortening existing bookings, may also incur an administration charge and if you have booked dates during our very busy periods e.g. school holidays and request to move them at short notice this may be treated as a cancellation. [ Less than 6 weeks before boarding start date, you may lose your deposit, less than 3 weeks before boarding start date you will lose your deposit and may be liable to pay a percentage or the full amount of your remaining balance unless we are able to rent out your lodge for the dates you had previously booked]
Cancellations
1. Cancellations made less than 6 weeks before your boarding start date may result in the loss of the remaining part of your 50% deposit unless we can rent out the space.
2. Cancellations made less than 3 weeks before your boarding start date will result in the loss of the remaining part of the 50% deposit and you may also be liable to pay 25% of the remaining balance to cover lost profits if we are unable to rent out the space.
3.No shows on the day or cancellations made less than 7 days or less will result in the customer being liable for the full cost of the boarding cost .
4. In some circumstances and at our discretion we may transfer your deposit or full payment that you have made to alternate dates if you need to cancel. This will be done once only and is subject to availability and within 12 months following your original boarding dates.
This will still incur our £30 administration charge
REFUNDS FOR CANCELLATIONS
Any refunds made to you the customer will be subject to our £30 administrative charge and a 2.5% + 20p charge per payment made to us using our online payment platform. ( Stripe charges us this to process every payment you make online to us)
Refunds will be paid to you via a direct bacs’ payment from us into your bank once you have provided your bank details. We do not refund direct to debit or credit cards.
Fighting
If your bonded pair of rabbits start fighting or we see any signs of un- acceptable aggression we will separate them immediately. The welfare of your rabbits is of the upmost importance to us and we will not take the risk that serious injury may occur by keeping them together.
They will be kept separately until you collect them and you will be liable for the cost of an extra lodge or accommodation at the standard daily rate.
Rabbit Abandonment or non-collection
I understand that if I fail to collect my rabbit(s) within 7 days after the agreed collection date and have not been in contact with Applewood Rabbit Boarding, that they will arrange for my rabbit(s) to be re-homed and I agree to pay any costs that this may incur.
Refusal on arrival
We have the right to refuse boarding and your deposit or full payment will be non-refundable for the following.
1. Your rabbit on arrival is showing signs of snuffles, mites, lice, illness, injury, or a contagious disease.
2. Your rabbit on arrival has a wet, matted, or dirty bottom.
3. Your rabbit appears unwell or you have failed to inform us that your rabbit is unwell and or needs on going medication prescribed by a vet.
By signing the above Terms and Conditions or making a booking with us; you [the customer] are agreeing to have read and understood them in full for this booking and all future bookings.
These terms and Conditions are available to read BEFORE making a booking on our booking system and on our website.
It is the customers responsibility to keep themselves updated on all our terms and Conditions before making a booking
Data Protection
We are fully GDPR compliant you can find full details at Applewoodrabbitboarding.co.uk/GDPR